Refunds & Returns Policy
The Chinese Laundry Company follows standards and policies set by the Fabricare Industry. These policies are standard to all dry cleaners including classical retail dry cleaning stores.
Dry Clean and Laundry Policy
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry cleaning and laundering we cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics. Responsibility is also disclaimed for trimmings, buckles, beads, buttons, bells and sequins. The Chinese Laundry Co liability regarding any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.
Household Items and Leather/Suede Policy
All household items, leather and suede garments are cleaned 100% at customer’s own risk.
The Chinese Laundry Co does not accept any responsibility or liability for any damage or fading as a result of the laundry/dry cleaning process.
Re-Cleaning Policy within two (2) days after delivery, you may return any dry cleaned or laundered items if you are not completely satisfied with the quality of our cleaning, and we will re-clean them free of charge.
We exercise utmost care in processing clothing items received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in count must be reported within 24 hours of delivery. Unless a list accompanies the bundle, our count must be accepted. The Chinese Laundry Company's liability regarding any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition excluding leather, suede and household items which are at customers own risk at all times.
We issue a full refund to our customers in the case of loss under the premises of:
The total replacement cost not exceed a GBP amount of ten times the charge of cleaning.
The lost item entity not fall under the umbrella of household, leather or suede item as outlined by the "Household Items and Leather/Suede Policy"